For support teams of 5–50

The shared inbox your customers deserve

Relay gives support teams one place to manage every conversation, with clear ownership and no dropped threads.

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Trusted by growing support teams

◆ Larkspur Brightmoor Fernhill Quarry & Co Tidewell
01 · Ownership

One owner per thread, visible to everyone

Every conversation gets assigned to one person. The whole team sees who's handling what, so nothing falls through the cracks.

  • Auto-assign based on availability
  • Reassign with one click
  • Workload balancing across the team
02 · Collaboration

Notes and mentions that keep context together

Add internal notes to any conversation. Mention teammates to loop them in. The customer never sees the backstage work.

  • Private notes stay separate from replies
  • @mention anyone on the team
  • Full conversation history in one view

Getting started

Set up Relay in three steps

Most teams are live within the hour.

01

Forward your support address

Every email becomes a conversation in the shared inbox.

02

Invite your team

Add teammates by email. They're ready to respond in seconds.

03

Set up auto-assignment

New conversations route to the right person automatically.

"We went from losing track of emails to having complete visibility. Response time dropped by half in the first month."
Helen MarshHead of Support ◆ Larkspur
"Finally, a shared inbox that doesn't require a training manual. We onboarded 12 people in one afternoon."
David ChenOperations Lead Brightmoor
"The internal notes feature saved us. We can collaborate on tricky issues without CCing everyone."
Sofia RodriguezCustomer Success Fernhill

Common questions

Most teams are fully set up within an hour. Forward your support email, invite your team, and you're ready to go. No technical setup required.
Yes. We support imports from Gmail, Outlook, Zendesk, Intercom, and most other email providers. Your history comes with you.
Auto-assignment automatically skips team members who are marked as away. Their existing conversations can be reassigned with one click.
Relay works best for teams of 5–50 people. For larger teams, we offer enterprise plans with advanced routing and permissions.
Never. Internal notes are completely separate from customer-facing replies. Your team's backstage work stays private.

Stop losing track of support conversations

Join the teams that switched to Relay and never looked back.

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