Relay is the shared inbox built for customer-support teams of 5–50 people. Every conversation has one owner, visible to everyone.
Trusted by growing support teams
01 · Ownership
01 · Ownership
Every conversation gets one owner. The rest of the team sees who's handling what — no more stepping on each other's toes.
02 · Collaboration
Tag a teammate, share context, or escalate — all without leaving the thread. Your customer sees only the final reply.
Point your support@ email to Relay. Every message becomes a conversation in the shared inbox.
Add agents by email. They'll see the shared inbox and can start claiming conversations immediately.
Route conversations by tag, sender domain, or keyword. Or let Relay distribute them evenly.
Relay is built for teams of 5–50 people. All plans include unlimited agents — you pay per conversation, not per seat.
Yes. You can forward multiple support addresses (support@, help@, billing@) into separate inboxes or a single unified inbox.
Relay focuses on email and form submissions today. Live chat and social channels are on our roadmap for later this year.
When an agent goes offline, you can set Relay to automatically reassign their open conversations to another team member or the round-robin queue.
Yes — 14 days, full access, no credit card required. You can invite your whole team and handle real conversations during the trial.
14-day free trial. Unlimited agents. Real conversations from day one.